- support@pcmasters.co.uk
- 0800 145 5521
- 020 8087 2523
- Mon–Sat 9am–8pm, phone lines until 10pm, closed Sundays
- Call-out service covering Luton, Dunstable, Houghton Regis, Harpenden & Leighton Buzzard
Viruses, spyware, pop-ups & scam software · No Fix, No Fee · Warranty from 1 up to 36 months
Endless pop-ups, a browser that keeps redirecting, a sudden slowdown or a warning that your files have been locked are all signs your computer may be infected. PC Masters removes viruses, spyware, adware and other malware from laptops and desktop PCs at homes and businesses across Luton, Dunstable, Houghton Regis, Harpenden and Leighton Buzzard.
Your technician removes the infection without wiping your files wherever possible, checks for anything left behind and makes sure your security software and Windows updates are working properly. If you’ve been caught out by a phone or email scam, we can also check whether anyone still has remote access to your computer.
Book online in a couple of minutes or call 0800 145 5521. Tell us what’s wrong and pick a time, Monday to Saturday, 9am–8pm.
A technician visits your home or business, scans the computer and gives you a no-obligation quote before any work starts.
Most repairs are done there and then. If a part needs ordering or the job needs more time, we’ll arrange a drop-off or take the computer to our workshop and return it once it’s fixed.
If we can’t clean up your computer, you don’t pay for the repair. Our work is covered by a warranty from 1 month up to 36 months: our basic service includes 1 month, and the bigger the job, the longer the warranty. If the same problem comes back during that time, we’ll put it right.
If you need antivirus software, we’ll recommend a suitable option and agree any cost with you first.
Common signs include pop-ups you didn’t ask for, a changed homepage or search engine, programs opening on their own, a sudden slowdown or files you can’t open. If you’re unsure, call us for a free diagnosis over the phone.
Disconnect from the internet, don’t use online banking on that computer, and call your bank straight away if you shared any card or account details. Then call us and we’ll remove any remote-access software and check the computer is safe to use.
We always try to remove malware without wiping your data. If a reset is the safest option, we’ll back up your files first and tell you before anything is erased.
We’ll make sure Windows updates and your security software are working, and show you how to spot scam emails and fake pop-ups before they cause trouble.