- support@pcmasters.co.uk
- 0800 145 5521
- 020 8087 2523
- Mon–Sat 9am–8pm, phone lines until 10pm, closed Sundays
- Call-out service covering Luton, Dunstable, Houghton Regis, Harpenden & Leighton Buzzard
Straight answers about laptop and PC repair in Luton
These are the questions we’re asked most often about laptop and computer repair in Luton, Dunstable, Houghton Regis, Harpenden and Leighton Buzzard. If you can’t see yours, call 0800 145 5521 or book online and we’ll be happy to help.
Usually, yes, if the laptop is less than about five or six years old and the rest of it works well. Common faults such as a cracked screen, a worn-out battery, a broken charging port or a slow hard drive cost far less to fix than buying a new laptop. If a repair would cost more than the laptop is worth, we’ll tell you honestly. Our guide Repair or Replace? When It’s Worth Fixing Your Laptop explains how to decide.
It depends on your laptop’s make and model and the type of screen it uses. A standard panel costs less than a touchscreen or a high-refresh-rate gaming display. Call us with your model for a free diagnosis over the phone and a no-obligation quote. The screen is charged at the lowest manufacturer rate for your model, and you’ll get a clear price before any work starts. See our laptop screen replacement page for more.
If we can’t fix your device, you don’t pay for the repair. You only pay once the job is done and your device is working properly again, and we explain all costs before we start, so there are no surprises.
Yes. PC Masters is a call-out service, so a technician comes to your home or workplace anywhere in Luton, Dunstable, Houghton Regis, Harpenden and Leighton Buzzard. Most repairs are done during the visit. If a part needs ordering, we’ll arrange a drop-off or take the device to our workshop and bring it back once it’s fixed.
Our Premium Same-Day Call-Out is £59 and includes detailed diagnostics and a discounted repair quote. We also offer a free diagnosis over the phone, and work charged at £99 per hour for set-ups, upgrades and custom jobs. You can see every option on our Book Online page.
Yes. We only access your files when a repair needs it, we never share them, and we never wipe a drive without your permission. If a drive is failing, we’ll try to copy your important files to safety first. When old equipment needs disposing of, our sister company EcoReboot provides secure data destruction.
Many repairs, including software problems, virus removal, upgrades and some battery and keyboard jobs, are finished during the same visit. If a part has to be ordered, such as a screen or charging port, it usually takes a few days to arrive, and we’ll tell you the timescale before we start.
Every repair comes with a warranty from 1 month up to 36 months. Our basic service includes 1 month, and the bigger the job, the longer the warranty. If the same fault comes back during your warranty, we’ll put it right.
We repair all major brands, including Dell, HP, Lenovo, ASUS, Acer, Toshiba, Samsung, Microsoft Surface and MacBook, as well as custom-built and gaming PCs. We’re an independent repairer and aren’t affiliated with any manufacturer.
Often, yes. Even when a laptop won’t start, the hard drive or SSD is usually fine and the files can be copied to a new drive or computer. If a drive itself has failed, stop using it and call us, as the less it’s used, the better the chance of recovery. Find out more about our data recovery service.
Warning signs include constant pop-ups, a homepage or search engine that changes on its own, programs opening by themselves, a sudden slowdown or files you can’t open. Our guide How to Tell if Your PC Has a Virus explains what to do, or we can remove the virus for you.
We’re open Monday to Saturday, 9am to 8pm, and closed on Sundays. You can book online at any time or call us on 0800 145 5521.